Long after you've built your IMB infrastructure, gotten your Mailer ID, produced your mailings and logged your eDocs, so-called "feedback" services provide enhanced value to IM barcode jobs. These services are made possible with the unprecedented data depth of the Intelligent Mail barcode – and represent the true untapped potential of postal commerce in an Intelligent Mail future.

Feedback is the information the USPS returns to you concerning address accuracy and scheduling. It answers questions like:

  • When did the USPS assume responsibility for the mailing?
  • What addresses were undeliverable?
  • What addressees moved without sending notice?
  • What addressees' mail forwarding has expired?

The United States Postal Service views these feedback services as the biggest value associated with Full Service Intelligent Mail - right now, more than even the enhanced discounts allowable for Full Service IMB jobs.

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Information You Need

You must have the following information available to obtain Full Service feedback reports:

To Access the Business Customer Gateway

Username and Password to Business Customer Gateway

To Request Reports

In addition to Business Customer Gateway access, you should have the following information available to obtain Full Service reports. Most of it is the basis for selecting jobs to include in the reports.

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Obtaining Reports

Once granted access to Full Service ACS, use the following procedure to obtain reports.

  1. Log in to the Business Customer Gateway
  2. Select Mailing Reports
  3. Select Full Service Reports
  4. Select the desired report
  5. Enter search criteria and download format

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Caveats

Bear the following notes in mind as you plan your migration to Intelligent Mail Full Service.

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Start the Clock/Container Visibility

To achieve a target Day 0, the Start the Clock event must meet the deadlines corresponding to the method of induction (handoff) into the USPS system. The verification deadline (Critical Acceptance Time or CAT) and the entry deadline (Critical Entry Time or CET) are set by the facilities performing the verification and entry. A Customer-Supplier Agreement or CSA provides an alternative. It is often designed to circumvent peak processing hours, so its deadlines are often earlier than those of the CAT or CET.

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